AKING A PAYMENT. We accept credit/debit card payments via Paypal( please note, a paypal account is not required to pay by this option ). We charge for all the goods in UK sterling If you wish to pay in any other currency our debit/credit card company will convert the amount exactly into the exact amount. If you are in the UK you can also pay by sterling cheque.The cheque should be made payable to Gourangaoo. We will also need full details of the product required (colour and code number and postage cost) and name and address of recipient. Please send to Gourangaoo 28 Fairfield Avenue, Pontefract,WF8 4DY .West Yorkshire or email us at firstname.lastname@example.org for further information.
SHIPPING AND HANDLING.For goods being delivered to the UK we offer minimal postage and packaging. For goods shipped to Europe and the U.S.A please email us and we will give you the details required. Delivery should be within 7 working days, however it could take up to 28 days dependent on stock levels at that particular time. We will email you and advise you of an expected date of arrival with the option to cancel the order if the waiting period is unacceptable.We would advise that you choose to pay for optional postal insurance at £1.50 per order, as we cannot accept any responsiblity for goods lost in the post.Costs as follows-Order total - £0.01-9.99 =£1.95P+P, order total £10.00-28.99 =£3.50P+P, order total £29.00-45.99=£4.95P+P, order total £46.00-79.99= £6.25P+P, order total over £80.00=£11.00P+P
TAX CHARGES.All prices are inclusive of all taxes payable in the UK and European Union countries. For orders outside the EU your own country may impose import duties which would be payable to your government when you receive your goods.
GUARANTEE.We hope that you are very happy with your purchase but please be aware that our goods are hand made and to that effect are individual, unique items. It is this quality that makes our products so special. We therefore cannot guarantee that each item will be an exact replica of the last and hope you love the garments for this element. However, if you are unhappy with your purchase you may return it within 7 working days (not including weekends and bank holidays) of delivery in its original packaging together with the paperwork that you received with the order. Please obtain a proof of delivery from the Post Office for the returned goods, as we cannot be held liable for anything that fails to reach us.Made to Measure items are not eligable for refunds as the jacket is made to a customers specific sizes. Liabilty will only be accepted if the jacket is not made to size requested or not as per design requested. All returns must be sent directly to the UK address above.Firstly take a photograph of the incorrect item and then email us with advise of your pending return Photographic evidence is always sent from our supplier of correct size and design before dispatch. In order to keep our costs as low as possible we do not operate a free returns service and we are unable to refund the postage and packaging costs. Our liability is restricted to the cost of the purchase.Gourangaoo always maintain proof of postage records for items dispatched. We recommend recorded delivery and/or postal insurance. If you decide not to use this option and the item is lost, we will forward our proof of posting certificate to you so that you can make a claim for a refund from the post office. If your item is damaged in the post and insurance has not been taken out, please take up your complaints with the post office.
You also have the right to cancel the order, without
reason, within seven days of the receipt of the order, starting the day following
delivery, providing that the goods are returned to us, at your cost, in perfect,
resaleable condition. In the case that your original order was out of stock
and we supplied you with a substitute product the cost of returning the substitute
item will be borne by us.
Your payment will be refunded within 30 days of the cancellation of the order. If the goods have not been returned to us within 30 days, we reserve the right to collect the goods and deduct the cost of collection from your refund.
CONTACTING US. If you need to contact us please email@example.com Due to nature of our work, we are not always avaialble on the telephone, so email is preferencial mode of contact, as we can access this anytime, any place. If however you prefer to talk our telephone number is 01484318214 (please note: this is an answer machine and your message may not be recived for quite some time) .
and confidential and we do not disclose any information to any third parties.
To find out more about Nepal , its people, culture and natural beauty, take a look at Getting away with Gourangaoo